- Oil ChangeFor a service advisor, an oil change is never just an oil change — it's just the chance to upsell other services. "It'd be a good idea to take a look at the ______." (Fill in the blank with one of the following: brakes, cooling system, transmission, fluids, alignment etc.) Practice saying this handy phrase: "No, thank you. Just an oil change."
- Exhaust System Repair
- Transmission Service
- Transmission Fluid ServiceService advisors will assure you that you need to change your automatic transmission fluid at 12,000 miles, even though the owner's manual says this isn't needed until the car has 80,000 miles on it. Who's right? Well, the owner's manual was written by the people who built your car. Furthermore, the service advisor makes a commission for recommending that you have this $200 job done. Who would you trust?
- Transmission Replacement
- Suspension Service/Repair
- Brake Service
- Towing Service
- Auto Maintenance