Bri was awesome I never went to a sneaker store ever in my life and received good vibes like that she was just awesome and I will be shopping at kicksusa in Burlington again 5 Stars

Where should I begin.........



Okay, last night my wife and I received a phone call that our raffle ticket was picked for a size 11 men's in new Jordan's. My wife and I were very excited and looking forward to picking them up. We were told that we could pick them up between 10am and 12pm on Saturday 12/20. So, my wife left her job 40 minutes away to get there in time. When she arrived she was told that she had to wait in line before anyone could help her. No problem, besides the 15 minute wait. As she explained to the manager that we received a called last night and was told to pick up our men's size 11 Jordan's. The manager told her that her name was not on the list. What changed in less then 12 hours? Integrity maybe?? After discussing it, the manager told her that no one called her for the size 11 men's and then began to state that our raffel was for a size 7 kids. How is it possible that a men's size 11 ticket was mixed in with a kids size 7? If each ticket goes in separate boxes, why did we receive a call for men's size 11 and then were told something different when we arrived at the store? At that point the store manager could not answer the question and began making up excuses of all the possibilities of what could have happened. From a customer service stand point the Kicks USA store in Burlington NJ has no professionalism. Not happy with what played out, we called the District Manager John Hernandez, left a message, and no response. We are extremely disappointed that Kicks USA did not hold up to their brand. My wife and I have three boys and spend a lot of money on shoes. To go through something as disappointing as this we are not sure if we could shop at this type of store with such poor customer service and professionalism. The employees working in the store reflect the leadership group. This company lost a very good "CUSTOMER"!!!