i.e., A Dropped off 4 of my husband's suits for cleaning. When I picked them up, one of the suit pants had a hole in the back large enough to fit my kid's head through. They claimed that's how I brought it in. I think I would notice if the butt were missing out of my pants!!!!! The lady at the counter just kept saying "you ask your husband how that happened", and took no responsibility for it. Now I have to replace a whole suit. NEVER GOING THERE AGAIN!!!!local favorite, or highly recommended because