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State DirectoryRay Laks Acura
7460 Transit Rd, Buffalo, NY 14221
716-632-1111
PHOTOS AND VIDEOS
Nuwer Auto Parts
7178 Vermont Hill Rd, Holland, NY 14080
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0I moved from Cleveland to Buffalo, NY. I always got my car serviced at Airport Acura and received excellent service, everyone spoke politely and as I used my own fully synthetic oil, they only charged me 15$ for oil change! Now when I called Ray Laks Acura for the A13 service, first of all, it's very hard to get through to the services as no one picks up the ph. I left a VM last week and no one called back. I tried again today and insisted on holding on, when I finally got through, the lady was very rushed and impatient. When I said I would get my own oil, she said they would give a 10$ off for that - which means 25$ for just changing the oil. Next, I have check engine light on, she said they would charge 100+ for diagnostics plus the labor for any work. Usually the diagnostics is adjusted when you get work done and when I mentioned that, she disagreed and asked if I wanted an appointment or not? I said no and before I could complete my sentence she hung up! This sort of poor customer service is unacceptable from Acura dealers and should be reported. I will not go here and rather go to a Honda dealer.
A customer for years without a single problem I have bought several cars from Ray Laks, 2 Acuras and a Honda, and have taken them to this location for the last 10 years. They have been great, and I've never had a complaint.
I will never, ever take my car to another place to be worked on. I will never, ever buy a car that is not Acura. I will never, ever experience from another dealership the highest degree of customer service that the Ray Laks team extends to me at all times. Quite simply: you are the best!!
Relax, it's Ray Laks.
- General Info
- The story of the Ray Laks Family of Dealerships starts in 1963, when Ray Laks opened his first dealership on Delaware Avenue in Buffalo and began a tradition of selling great cars and trucks that continues to this day. In 1968 the store was moved to 120 Orchard Park Rd in West Seneca. Picking up Honda in 1971, Ray Laks Honda quickly became WNY's #1 selling Honda Dealership and is WNY's oldest Honda dealer. Already known for providing great service, the expansion continued, and a body shop was opened in 1972 to provide for more his customers needs. Ray Laks was getting more involved with the community as well, beginning work with hospice of Buffalo and other local charities. The addition of Acura in 1995, one of the original 50 Acura dealerships in the United States, and expansion of the dealerships' presence in the Pre-Owned market allowed for more buying power and savings that could be passed down to the consumer. Acquiring Mitsubishi in 2006, Ray Laks added to its growing, loyal customer base. Employing over 200 of your friends and neighbors in Western New York and selling nearly 2,500 cars every year, the Ray Laks Family of Dealerships looks forward to serving you, our customers, old friends and new, for many years to come.
- Extra Phones
Main Line: 716-632-1111
Fax: 716-632-1422
- Hours
- Regular Hours
Mon - Tue: Wed: Thu: Fri: Sat: Sun Closed - Categories
- Automobile Parts & Supplies, Auto Repair & Service, New Car Dealers, Used Car Dealers, Wholesale Used Car Dealers
- Payment Options
- Brands
- Acura
- Location
- Ray Laks Honda is a Buffalo, NY Honda dealer, serving the entire Western NY area. Our professional, first class sales, service and parts teams will provide you with an experience you will never forget. Whether looking for new or used vehicles, call us or stop in, and relax, it's Ray Laks.
- Amenities
- Free WiFi, Cable TV, Snacks and beverages available
- Accreditation
AAA
NFADA
- AKA
Ray Laks Resale North
- Other Links