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We Fix It Right the 1st Time
- HoursOPEN NOW
- Regular Hours:
Mon - Sun - Phone:
Main - 716-415-1584
- Address:
- 3725 Genesee St Buffalo, NY 14225
- Email:
- Links:
- Categories
- Air Duct Cleaning, Cleaning Contractors, Construction Engineers, Heating Contractors & Specialties, Heating Equipment & Systems, Mechanical Engineers, Professional Engineers
- Services / Products
- Air Conditioning & Heating Service, Cooling Systems Installation, Radio Dispatched Trucks, High Velocity Air Conditioning, Cast Iron Boiler Repair, Baseboard Heating, Steam & Hot Water Boilers, Oil Heating Systems, Heating & Air Conditioning Ductwork, Boilers, Thermostats, Gas Heating, Filters, Electric Heat, Humidifiers, Furnaces, Heaters, Duct Work, Air Conditioners, Heating Systems, Radiant Heating
- Payment Options
- Brands
- Aprilaire
- Neighborhood
- Maryvale
- Accreditation
NATE Certified
City of Buffalo 1A Heating License
Rheem Top Contractor
BPI Certified
Trane Top Contractor
Better Business Bureau
Angie's List
General Info
Horbett Heating & Cooling in Buffalo, New York, is a family-owned and operated heating and cooling service provider with more than 60 years of industry experience. We offer 24-hour emergency service, so you're never caught in the dead of night without the AC and furnace service you need. Call us today for more information.
Contact Info
Reviews
I had an decent experience Horbett Heating & Cooling in December 2013. They were always pleasant and professional on the phone, but the guys who came to do work on my hydronic heating system were morons. They came out to replace my electric pump and put it on backwards. The system was making really loud bangs so I called the company and Ken Horbett Jr. came out. He was kind and assured me that the company would fix the issue for free, but he had no idea what the problem was. I looked at the system myself and realized that the flow was backwards, let them know what the problem was, and they eventually did come sort it out. It took them over a month because the winter of '13-'14 was brutally cold and there were other customers without any heat at all. The secretary did call to formally apologize and I would give them another chance.
Here is a note I sent to home depot who just brushed me off so far!
Need help to save my warranty!!!!!
RE: Warranty being threatened by Ken Horbett of Horbett Heating & Cooling
Please pass this note on to management! I will be sending it to as many executives as I can locate however there may be some that I miss.
I purchased a Trane furnace through your Cheektowaga NY store. Today the contractor said that my warranty is void if I don’t pay for a service call and that is not acceptable.
A few days ago I called Horbett Heating & Cooling to find why when I turned on my AC for the first time after the install of my new furnace that it does not cool. I was clear on the phone that I was not willing to pay any part of a service call if I don’t want any new work done. I reminded them that the both salesman promised that it would work because it was working when they started the install. Ten minutes after the service man left I got a call to try and trick me into saying that I will pay for a service call. The guy was running a collections game on me. When I told him I would not even consider paying for anything…he started threatening me with court, collections, and the final straw. He is voiding my Trane factory warranty as of this moment.
So I called Home Depot just to be brushed off. Then went to the home depot and reported Horbett Heating & Cooling…Home Depot pretty much said tough break and good luck with that. So I am contacting every home depot corporate officer that can be found via phone and an email barrage.
Home Depot sold this to me… Home Depot is collecting the payments. To say I must deal with this contractor is totally unacceptable. Horbett Heating & Cooling are in my opinion scummy business people and I don’t ever want contact with them again.