In today’s world of customer service and consumer insights this office needs tremendous work. When I think of the ideal chiropractic office I think of calming, peaceful, and perfect alignment-that does not exist here. The negativity, bad attitudes, and rude practices abound. From the receptionist to both of the doctors, if you hit them on a bad day you can feel the negativity coming right through to the treatment. Not good for relaxing spasming muscles or soothing your pain. One a good day of theirs you find fair customers service.Some of their practices seem so unprofessional. While walking back to a patient room I walk by many other rooms with their doors open and half naked people on manipulation/massage tables. I don't want to see that in a doctor’s office and I certainly want my body kept private. When walking back down the hall one visit I noticed Dr. Eric massaging a patient, who was face down, with one hand and using his smart phone with the other. I thought no way. The next visit he is massaging me with one hand in the same place over and over so I ask him if there is a knot in that spot. He does not respond, so I ask him again and again-3 times. (I can usually feel when he hits a knot and this area didn't feel like it.) He said no, no knot and then his two-hand massage started back up. Really!!! texting or surfing while working on me. Today was the last straw. It started with negativity to others and me in the waiting room. A man with broken English brought in a new patient to the doctor without an appointment. He was doing them a favor by bringing in a patient they would not have had and the receptionist said rudely "Come on…..on a Monday, without an appointment. I am to busy for that". I was later put on a massage table and a heating pad was literally thrown on my back with a towel. When the doctor came in and started spewing negativity I got up off the table and told him I did not need their services and left.Some people were created or taught to serve and help others directly; this group should have gone into research treating laboratory animals.

I have been going to Dr Mike and Dr Eric for over a year now. I had a lower back injury last summer that made a good month of my summer very difficult. I went to Buffalo Grove Chiropractic and they assisted me with therapeutic massages - and helped me with stretches and exercises that helped me strengthen my back. With in 6 weeks I felt back to normal and was able to enjoy the rest of my summer without pain. I can't thank them enough.