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Dixon's Bicycle Shop

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Bicycle Shops, Bicycle Repair, Bicycles-Wholesale & Manufacturers

792 Union St, Brooklyn, NY 11215

718-636-0067

OPEN NOW: 
Today: 9:30 am - 7:00 pm

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REVIEW SUMMARY

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2.5
5 Reviews
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Ella1950

10/15/10

Provided by Citysearch
They use cheap parts and work is shoddy

I took my bike in for a tune-up and to replace the chain that recently snapped. I had the bike for 8 years and it was the original chain. I rode it through countless NYC bike tours, rain, snow, and summer heat. When I picked up the bike, I thought the chain looked used or “refurbished”, but couldn’t be sure. A month later, as I’m riding my bike in the park, it snapped. How could a “new” chain on my bike for only a month suddenly snap, especially when the original chain stayed on for 8 years? I also didn’t think they did a good job on the tune-up. The breaks were still loose and the bike still squeaked a little (though not as much as when I brought it in). It seems like all they did was put a dab of oil on it, put some air in the tires, and called it a tune-up. Everything cost me $90.

I would not recommend this place. I think the work is shoddy and clearly they use cheap or used parts – they don’t tell you this and they charge you full price. I don’t trust them. Fortunately, there are several other bike shops in the neighborhood, and I’ve found one that I like a lot – good-quality, honest, decent prices, customer-focused.

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Robert ET

08/02/10

Provided by Citysearch
My favorite LBS

I've been going to Dixon's for many years and like the staff and the ambiance very much. They price their repairs right and, maybe because I am an old customer, often will do an adjustment etc. for free or nominal fee. (I've seen them do the same for others, though.)

The two brothers who manage the place are friendly and patient. They've had to expand their staff to serve the boom in bicycling in Park Slope, and, since not every one is as expert as David and Chris, I'd try to talk to either one of those brothers about more technical problems.

The shop also has a talented wheelsmith, for those who want custom builds.

Why has this shop been in business for many decades? People in the neighborhood have had good experiences with it.

Robert T.

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anonymous

03/23/09

What a great, friendly place that I understand has been there 40+ years and the oldest family business in the neighborhood. Whether it's to make a new purchase or just to fix a problem on the bike you already own, they definitely know what to do.What I like is that they give it to you straight. If you are looking for something very specific, and they don't have it, they don't try to sell you what you don't really want! Honesty has always been their policy. A great family doing great business. I am happy they are in this community!!!!

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2brooklyn

11/10/08

Provided by Citysearch
Nice Bikes, Dishonest Staff

This is the first time I feel compelled to write a review and unfortunately it is not a positive one. Recently I walked into Dixon's bike shop and a used vintage Schwinn Le Tour road bike (with all original components) not only caught my eye, but my heart as well. I asked several questions regarding the history of the bike to one of the bike mechanics there and he invited me to take it for a spin to see what I thought. The bike rode magically. I then spoke to the salesperson on duty and we agreed on a price, so I went to a teller machine down the block and returned with the cash. Upon my return I noticed that the bike was no longer on the floor and that for some reason they had taken the bike to the back. I asked them why they did this and the salesperson responded ""we wanted to adjust the gears for you"". I found this odd being that the gears seemed to be in very good working order when I tested, but nevertheless payed my money and left the store. When I got home I noticed that the front wheel and tire the bike had when I originally saw it was not the same. They had switched out the original quick release hub wheel and original Schwinn tire for a standard tire. I returned to the store within 20 minutes of the purchase and explained to them what I had noticed. The look of guilt was written all over those who were working at the store that afternoon, but they stuck to ""we don't know what you're talking about"". I thought about leaving the bike behind and asking for my money back, but I didn't because I really like the bicycle. I have now learned from others that have brought in their bikes to that shop, that it is not the first time they hear of them switching out parts amongst other less desirable practices like bending rims and making other things not function so patrons are in the position to pay for additional work. Shame on you Dixon's Bicycle Shop! You don't deserve the business of the Brooklyn community, or any other for that matter.

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Squidlet

08/04/08

Provided by Citysearch
Not so great...

I want to say good things because the people who work there aren't snobs like in so many other places- but I've had some unsatisfactory experiences there- I was surprised because I heard a lot of good things about this place. The first time I went there I had a tune up- the people were nice, when I picked up my bicycle the guy told me my gears would eventually need to be replaced and that my tires were seriously out of alignment- which they fixed. However, when I rode out, my tires were still screwy and I had to go back the next day when I was riding in the park and I felt my bike swerving and the brake pads rubbing against the rim. I thought to my self that everyone makes mistakes so whatever- I wasn't going to hold it against them. The next time I dropped my bike off was to get my tube replaced- simple right? I pick up my bike and the brakes weren't put back into place- causing my back tire to seize up when I squeezed on the brakes and I had to go back again to have them fix it... I leave with my bicycle again and am riding for a few blocks when I hear a loud hissing sound- there was still a hole in my tube... I'm going to take a guess and say they never changed it. Maybe I've had bad luck but I'm not going back there and taking another chance. I hate writing negative things about places because I know what its like to work in retail- but beware and if you get work done there make sure you check your bike extra thoroughly before you go- it'll save you the time of having to go all the way back.

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DETAILS
Extra Phones

Phone: 718-398-7919

Primary Phone: 718-398-7919

Primary Phone: 718-636-0135

Phone: 718-636-0135

Fax: 718-398-7919

Hours
Regular Hours
Mon - Sat:
Sun:
Categories
Bicycle Shops, Bicycle Repair, Bicycles-Wholesale & Manufacturers, Sporting Goods
Payment Options
Neighborhoods
South Brooklyn, North Slope, Park Slope
AKA

Dixon S Bicycle Shop Inc

Bike Shops

Other Information

Bike Parking: Yes

Parking: Street

Wheelchair Accessible: Yes

Price Range : Average

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Data provided by one or more of the following: DexYP, Data Axle, Yext.