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REVIEW SUMMARY

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3.5
2 Reviews
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niveaf204

11/24/11

Provided by Citysearch
I always get great service. It gets

I always get great service. It gets really busy sometimes, but that is because of the location. The staff always help me every step of the way.

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Backtobasics

08/29/11

Provided by Citysearch
Annoyed

Honestly, I expected more from my local Lenscrafters in Brookfield. The selection of frames was alright. But the service left a lot to be desired. I felt like I was on a used car lot. With the sales staff doing their best to pawn off the most expensive frames, and saying almost anything to make the sale. Urrghh!!!

So I made a selection and got roped into buying top of the line lenses. Fine, whatever. Then they tell me it will be a week before my glasses are ready! Fine, whatever. So I wait a week then get a phone call telling me that my glasses won't be ready for another week!! FINE, WHATEVER.

So another week later I show up to pick up my glasses and realize that they didn't make the frame adjustments I had requested. To which the salesperson replies that the type of adjustments I wanted can't be done on my frames, despite the fact that the initial salesperson had told me they could!

So annoyed. But they did say ""sorry"" and it almost sounded genuine so I guess that makes everything alright.

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DETAILS
General Info
At LensCrafters located at 16970A W Bluemound Rd, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Your Brookfield LensCrafters continues its dedication to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and sunglasses. We feature a selection of handmade frames from brands around the world such as Ray-Ban, Coach, Oakley and more. We accept most vision insurance plans, including: Aetna, EyeMed, Humana United Healthcare Vision, and many more. At LensCrafters all prescriptions are welcome! Each pair of lenses, whether single vision, bifocals, progressives or polarized sun lenses, is crafted in our labs. We do what we do because we love eyes and care about the people behind them. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.
Extra Phones

Fax: 262-797-2266

Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Categories
Optical Goods, Eyeglasses, Optometrists
Payment Options
Brands
Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Persol, Polo, Prada, Ralph, Ralph Lauren, Ray-Ban, Tiffany & Co., Tory Burch, Versace, Vogue
Location
Brookfield Fashion Ctr
Associations
OneSight Foundation
Other Information

Specialties: Digital Retina Photo - varies by location, Prescription Eyewear

Provided by
Data provided by one or more of the following: DexYP, Data Axle, Yext.