I can totally feel Lucy's pain because I also had an experience of being overcharged during an emergency situation. Buyers BEWARE. I WOULD NOT recommend this company at all. There are other oil providers that are more honest and have better prices.

Had them out to do a cleaning seem to do a decent job the guy they sent was very nice. But now I am having a problem with the furnace shutting off so I called them back, they come back and say its the control box I ask what does that cost he tells me $325.00 I have no choice at this point but to have it replaced, I went and looked up the "control box" and they cost $94.00 and it took them 10 minutes to swap it out. THESE PEOPLE WILL RIP YOU OFF BLIND. I went to get a check and the two guys left saying I yelled at them and stomped upstairs, what I had said to them no yelling involved is "you told me that box was 325.00 I just looked them up and they cost 94.00". I called the office to explain the situation to the office and they put me on hold and left me on hold, the guys that were here called me the second guy that showed up had a horrible nasty attitude with me. He threatened to come and put the "bad box" back on, I told him if he showed up at my house he would have to break into my garage and I would have him arrested... Sad thing is I was thinking about switching my oil provider to these A$$ clowns, no way in he!! now... WARNING DON'T TRUST THIS COMPANY.

Best heating oil and equipment service company I have ever dealt with. That may explain them being voted Best Oil company in Bristol 4 of last 5 years. They are good as it gets and the owner and staff have taken excellent care of me. Jamie and Scott (the owners) are very friendly and knowledgeable about the equipment and Kristen (dispatcher?) gets the fuel out same or next business day whenever I call. Highly recommended. Yes, I am a happy customer. No, I am not an employee and not being paid to give them high marks. Nov. 2013

Poor customer service, lost my check, tried to charge me more and blamed it on me. Never offered to look for check or appease me in any way.......didnt offer to pay stop payment fee or make any concessions for a 3 yr + customer....and tried to bill me $10 over amount i owed because payment was overdue. (they had my check, what did they do with it??????) Will NOT buy oil from them again. Hope they can afford to lose customers in this economy....Help me spread the word...they're arrogant and deserve to lose business!!