HORRIBLE CUSTOMER SERVICE. IF BCD FAILS TO PICK UP YOUR TRASH, THEY WILL CHARGE YOU AN ADDITIONAL $25. I have used BCD's service for about 10 months. Over those months they failed to pick up our trash several times. When I called to let them know our trash wasn't picked up, the very unprofessional Bianca let me know that I was mistaken when I told her that my garbage was indeed out the night before. They said they would not pick it up without a $25 fee. Again, last week, our trash was not picked up. I called 12 times and was put on hold each time without being answered again. Finally, on Tuesday after 2pm Bianca answered. I simply wanted our trash retrieved. She first said that I canceled my own service. Then she said she canceled our service for non-payment. Than she said the last payment they received from me was 2 weeks ago. (So, why would it be canceled if you did infact receive payment 2 weeks ago?) Further, she's called me liar. When I asked to speak to a supervisor she said no. Several days later, I received a call from her supervisor, Oscar. He said he was responding to the complaint that I email. After a short discussion, he said that he just can't believe that Bianca would be so rude. And he wanted me to gather all the names of people who have complained about Bianca in our neighborhood so that he could speak to them. He wanted to hear it from others "and then maybe I'll believe it." Ridiculous! Apparently my complaint wasn't poignant enough to change the customer service at BCD. Simply do your job and pick up the trash.

Great Company! Best prices in town! And always leave my trash cans in the driveway!