I went to this car wash & it broke a piece of off the top of my hood. The car wash scratched my trunk & the top of the car. I sent an email to be contacted about this incident. Kyle Jackson called me & I came in so they could take pics of my car. Kyle took pics & then Tramere did a customer contact form. Kyle told me it was protocol to go back through the car wash so they could take pics after the car was clean. I told them I didn't want to go back tbrough because it was going to scratch my car again. He insisted & walked through as the car wash washed my car. It felt like we were getting crushed. The jets were way too strong. We came out of the car wash & my whole car was scratched even worse. Kyle Jackson looked at my car & took more pics. He admitted that the car wash scratched my car even more. The people who did answer were rude & sounded uneducated. They told me after doing their investigation they came to the conclusion the scratches were prexsisting & were done by a vacuum.

I bought the $15.00 car wash, and my truck did not come totally clean, dirt around corners, roof grooves, windshield, parts of the hood. Last but not least, broke a Ford trailer hitch insert. Auto Spa after many times never broke anything nor did Jack Schmidt car wash and they come out clean! Save your money and go elsewhere!