So if your order something from tungstenworld.com, they give you free shipping, but what they do not tell you is that if for any reason you need to return or exchange, they will charge you the original shipping fee of $20, then they expect you to return the item in a new box (Can't be the same box they shipped the item in) and YOU have to cover the cost of the shipping and the new box, about $24 at your local UPS. So basically, you will be out almost $45! What a ripoff! DO NOT ORDER FROM THIS COMPANY!



This company has a terrible exchange/return policy. Why should the consumer be responsible for not only the original shipping cost (Which was free) as well as the exchange/return AND a new box (Since you can't use the original box used)?



If you don't believe me, try calling them to see what it would take and cost to return or exchange an item. You will probably not get an answer the first time and go directly to VM...



STAY AWAY. There are other companies out there that will give you the same products offered but take care of the shipping costs at no extra charge!