The same day I called inquiring about a possible repair for our washing machine, we were tended. Kindness, humor, reliability, efficiency, and effective repair ~ all spot on! This is a person who clearly values his business, works hard at both repair and kindness. All wonderful! Will utilize this company again :)!!

Maytag arranged a service call by Kern's for my Maytag dryer. No one ever showed up. I tried to call Kern's - "mailbox if full". Maytag Customer Service tried to reach them via another phone number and also got the message "mailbox is full". Apparently they don't need the business.

He came out to fix my new appliance, he said he fixed it and the next day it was still doing the same thing. So I called him back to tell him to order the new part and he said he will. A month later I have called him 3 times and he keeps saying the part is ordered and he will get back to me. Nothing yet!