Dr Mestre is fantastic. he takes his time with patients and seems to care about your needs. the issue is that he has a lot of patients. thus during lunch hours especially, expect to wait long hours to see him. On more than one occasion, had to wait longer than 1.5 hours in main lobby to get to back room. The front office staff needs customer service training. the staff neither greets you or displays a friendly attitude. it almost comes across as if they dont enjoy working there. I called several times on the 8866 main number to schedule an emergency appointment. sometimes i get an agent that says someone from Dr Mestre's office will call me back. they never do. My advice is to keep calling until someone can guarantee an appointment