I do not recommend the pick up and go delivery. I have worked there and so many problems. 1.) If we do not have the item, there is a substitute option. It depends on the customers preference, but it will specify such as same brand, different size. Employees ignore that specified request, and get anything similar. Price is definitely disregarded. Due to Covid-19 outbreak, customers cannot return or exchange. So, they are stuck with what they received. 2.) Due to new Employees or just casual forgetfulness, some people forget the customers frozen items in the freezer or an item sitting out on the cart. Therefore, Customers will not receive part of their order due to the lack of responsibility of the Employees. 3.) Produce is picked up by dirty gloves that been used to touch many surfaces or equipment. Also unclean hands (Employees) are grabbing customers produce. Employee logic: customers should wash their vegetables. How can water alone remove the bacteria Employees just placed on the produce? Im not sure how Employees have a clear conscious after doing these dishonest, disgusting methods. Customer Service needs improvement in various departments. One minute the Employee is nice, the next minute they snap due to not being able to handle stress. Lastly on a positive note, the store is big with proper CDC implementation in place inorder for customers and Employees to feel safe.

I have lived in this neighborhood for about 35 years and shop at this Jewel all the time. BUT, they never seem to have enough of the items on sale, the night staff in the CHef's Kitchen is terrible and I will travel to Harelm/Foster Jewel to purchase lunch meats. ALso, some of the older male staff in the Butcher shop could use a couple lessons in manners and how to speak to the customers. Just to run in for a quick couple of things it is over all OK.