Went to get my shih tzu groomed here and left with an emotionally disturbed dog. I was told that he was extremely difficult to handle and that next time I would be charged a fee for "special handling." Good thing there will be no next time. I have had my dog groomed every two months and not only have I never heard that, but quite the opposite in that he is a delight. His nails were cut at a very sharp angle, and his face wasn't finished in result of his "difficult behavior." She also cut open a sore on his head which I'm sure she didn't take much care of. This was all told to me when I called 2 hours later to check on him, and I was told he was all set. Where was my phone call I was waiting for ? NEVER coming back, even for pet supplies.