When I had originally made the appointment I was told that I wouldnt have to pay the service call charge (which I later found out was $85) but they charged me anyway in the end. Since I only had a verbal agreement over the phone, and the person who took the call had amnesia I decided not to push the issue. I will know better next time. They also charged the wrong amount for my deposit. Also, they charged the entire bill (minus the no longer free service call charge) at the date of diagnosis, rather than the 50% they told me they would charge. The diagnosis and repair of my appliance seemed to be fine. It took a week + 1 day for the repair to happen. I was happy with the work, not so happy with the way they handled the payments and financials.