Extremely and distressingly bad customer service. They don't even deserve one star rating. If your not a resident of Big bear you cannot open a checking account. They refused to open an account for me because I did not provide a rental agreement showing that I was a resident of Big bear. I am a traveling business man/student and I bank with chase and B of A. but there is no b of a or chase in big bear. I created the account with $50 cash deposit and now i don't even have access to my cash. They said they are going to close my account and issue me a cashiers check but so far they have not done either one of those things. I have NEVER had such a bad customer service experience. I feel like i am applying for a mortgage just trying to open a checking account there. I wonder how Mr. Davis the founder of US Bank would handle this situation. All i want is to open a checking account to keep my money safe.