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REVIEW SUMMARY

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5
57 Reviews
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roberto.james99

09/15/17

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FACTORY PLAZA:Bob and his assistant did another spectacular job. I've had him do another project of mine and he is always on time, exceptionally clean after finished and willing to explain any details. And of course I can't say enough about Natalia ! She is super helpful and gets back to me promptly with the answers to all my requests. Natalia is the B E S T ! ! !

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Patricia G.

09/23/16

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Anna P. at Factory plaza was so friendly, knowledgeable and helpful with the selection of our slab for our new counter tops. Ziggy came to our home to do the exact final measurements. He was on time and organized. Installation was done by Matthew and Greg who both worked well together making our kitchen look so nice. We live in Wisconsin so Ziggy and the installers had quite a trip. We are so pleased with Factory Plaza's service, selection and price. Thank you all.

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E
eyegoo22

05/18/16

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We got our kitchen counter tops and our master bathroom counter top, both Quartz. Both rooms turned out beautiful. The sales woman, Anna, was extremely pleasant and very knowledgeable. The crew that installed the counters were on time and did a fabulous job. The product is exactly the same as the large home improvement stores and a fraction of the price.

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Yana V.

05/03/16

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i kept looking around even after making a measurements appointment,(only because i have no patience and didn't want to wait) thought i found someone else that i would work with but still wanted to have the stone from factory plaza, which they still tried to accommodate me and were very patient with me,which i'm sure there was no commission on from what i wanted. the other company did not work out and was very stressful to work with so i went with factory plaza and I'm so happy i did! even the guys that came for the installation you could see that they care about what they do, they did an amazing job! anna was great very professional and responded right way! overall experience was the best! i also had 2 little ones with me (4-2) which is never fun when you're trying to decide on something major like this and even then everyone in the office was so nice, they have a nice little play area for the kids, not a big distraction for mine but everyone was great and accommodating! Great place!

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Stephanie824143

02/17/16

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I would highly recommend this company to anyone! The were very nice, professional, and helpful! Their warehouse is huge with lot of choices and great prices.

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Stephanie824143

02/17/16

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I would highly recommend this company to anyone! The were very nice, professional, and helpful! Their warehouse is huge with lot of choices and great prices.

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Stephanie824143

02/17/16

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I would highly recommend this company to anyone! The were very nice, professional, and helpful! Their warehouse is huge with lot of choices and great prices.

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anonymous

06/04/15

Anna responded so quickly when we first inquired about granite. They had the best value and customer service. We love our granite!

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Pawel22

05/21/15

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From start to finish, I got service you could ask for... EXCELLENT CUSTOMER SERVICE. I spend two day driving around different stores looking for granit or stone and wasn't happy with them. When I got to factory plaza the service was awesome, they told me the price right away, and they helped me pick the right granit. I recommend the factory plaza to everone. The installers were awesome too. You won't be disappointed with Factory Plaza. Now is when I will go again to buy from them.

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jimxo68

03/15/15

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This was my first time using Factory Plaza and I have no regrets. I drove over and checked out the showroom and took home several samples, I settled on Cold Spring granite for my new kitchen. I gave them a 50% deposit and two weeks later my new counter-tops were installed. Shazam! Jim Mc, Somonauk, IL

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anonymous

03/09/15

I highly recommend Factory Plaza Granite for your project. From start to finish, we received the best customer service you could ask for. Natalia was awesome in covering all the details from start to finish. We picked our granite slab out with many detailed veins. What made this interesting for us was, once the measurements were taken, we returned to the warehouse and had the measurement template cut to our specifications. I don't believe there's another place that sells granite where you actually tell them how you want your granite cut. Now...that's EXCELLENT CUSTOMER SERVICE. The installers were awesome too. Very knowledgeable and professional. You won't be disappointed with Factory Plaza. These guys are the BEST!!!!

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anonymous

03/09/15

I highly recommend Factory Plaza Granite for your project. From start to finish, we received the best customer service you could ask for. Natalia was awesome in covering all the details from start to finish. We picked our granite slab out with many detailed veins. What made this interesting for us was, once the measurements were taken, we returned to the warehouse and had the measurement template cut to our specifications. I don't believe there's another place that sells granite where you actually tell them how you want your granite cut. Now...that's EXCELLENT CUSTOMER SERVICE. The installers were awesome too. Very knowledgeable and professional. You won't be disappointed with Factory Plaza. These guys are the BEST!!!!

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smarzych

02/18/15

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While overcome with the trials and tribulations of remodeling our new home we were very excited to get our new counter tops and a working functional kitchen. Our job was a special order of White Macaubas quartzite and we were considering several other contractors and decided that we felt most comfortable entrusting Factory Plaza with this job. Our job included some complicated angles which needed to be precise and the quality of the seams were very important to us, as we have done a considerable amount of work in kitchens and baths previously. We had a lot of questions and we took the suggestions of the person who measured the job; we are glad that we did so. Everything came together perfectly at install and the installers really took their time making sure the seams were as tight as possible. While it is possible that another contractor may have been able to replicate this quality of work, we chose Factory Plaza as their reputation seems to be the best and their price was at or below the other bids that we had taken. We will definitely have another project coming up and will definitely be using Factory Plaza.

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colin55_99

02/18/15

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We have used Factory Plaza for 4 projects now, ranging from small vanity tops to a whole kitchen projects. I have found no where else that can meet the value you get using Factory Plaza. Customer service is excellent, when they schedule your measurement all 4 times they showed up on time, everyone from customer service to the measures to the installers have been great. We recommend Factory Plaza to everyone we talk to that are looking for countertops.

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anonymous

01/30/15

Anna Phillips was great to work with and very helpful! The installation crew did amazing work and our countertops look great! I will recommend Factory Plaza to my friends! Kevin. Bourbonnais, IL

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blindstedt

01/19/15

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I had a custom snack bar and fireplace mantle built by Factory Plaza. Living in the Milwaukee, WI area, I wasn't sure how price competitive they would be. They did a phenomenal job and was way less then any local granite/marble stores in the Milwaukee area. Very friendly and left my house in better shape then when they showed up.

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Marcin J.

01/04/15

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Very professional company. We are very glad to chose them for the second time. Their work is always on time, clean and above expectations. Highly recommend!!!

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anonymous

11/09/14

Helpful friendly and considerate customer service.Installation went very smooth and professional.Thank you Anna,factoryPlaza.Donna & Joe,Elmwood Park

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jeffhenke

07/14/14

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We would highly recommend Factory Plaza Inc. We shopped around for granite for our two bathrooms and by far they have the biggest selection with very compatible pricing. They are very nice, helpful and very flexible with installation appointments. Our close friends recommended Factory Plaza to us who were also very satisfied with the experience and results. Our appointment is coming up, can wait for our new countertops.

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DETAILS
General Info
Factory Plaza, Inc is one of the most recognizable granite, marble and quartz fabricators and installers in the Midwest. Honesty, high quality product, low prices and professional service make this business different from all other natural stone shops. Factory Plaza, Inc is BBB accredited with the highest score of A+. It is a recipient of Angie's Super Service Award in 2011, 2012, and 2014. Please check over 1,000 5-star reviews posted online from our satisfied customers and give Factory Plaza, Inc your next kitchen or bathroom project. You will not be disappointed! Our state-of-the-art showroom and granite and marble warehouse are located in Bensenville, IL. Free Estimates, quick turnaround, low prices, many color choices, informative website with fresh design ideas for your next project - all that and more!
Extra Phones

Fax: 630-616-5509

TollFree: 866-903-1626

Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Categories
Granite, Stone Cutting, Stone Natural, Stone Natural-Wholesale & Manufacturers, Stone Products, Tile-Contractors & Dealers
Payment Options
Brands
KraftMaid
Other Information

Parking: Self, On Site, Free

Bike Parking: No

Wheelchair Accessible: Yes

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