We apologize for the inconvenience

The people search feature on Superpages.com is temporarily unavailable. You can still search for people on yellowpages.com since Yellow Pages and Superpages are part of one company.

You will be automatically re-directed to People Search on yellowpages.com in .

REVIEWS write reviewWrite a Review

REVIEW SUMMARY

  • 5
  • 4
  • 3
  • 2
  • 1
5
3 Reviews
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Share Review

Like this review? Share it on your social network to get the word out!

B
bellgrand12

11/03/16

Provided by DexKnows
review count2photo count0
Loved the work

I just wanted to let you know how pleased I am with the results of the job completed at my family home. I was blown away with the professionalism of JR and the employees who performed the work at our home. This is the home I was raised in, built in 1955, and we were doing this work to sell this precious home. Within 2 hours of the crew back filling the area, it looked like it had never been touched, to include plants and mulch. Excellent work, inside and out. A job well done. Plus it was completed in a tight timeline. I will recommend your company to anyone who is in need of your services.

Thanks so much

Was this Review helpful to you?0
B
boycegroup5

08/08/11

Provided by YP.com
review count1photo count0
I would like to say how much i...

I would like to say how much i appreciate they work this company has done for us. I never realized how big of a job my house was until work started. As the motto says "Dedicated to excellence in everything we do", is a true statement.



I would like to thank the entire staff, they were very helpful



I have given their name to several people who have stopped by and asked who did the work for us and how we felt about the company and staff, needless to say, I gave an A++. I will continue to recommend their services to whom ever asks.

Was this Review helpful to you?0
G
Gods G.

11/23/10

Provided by YP.com
review count2photo count0
Nice people but salesmen at heart

I cannot comment on the actual work perfomred by Aquaguard because I ended up spending a lot of money getting a structural engineer to come to my home to get a correct assessment, but I can comment on Aquaguard's sales techniques.



I had water leakage with a basement and had Aquaguard come out to give an assessment and determine what I would need. After sitting through an hour and a half of sales presentations, I was told that the french drain that was already installed needed to be dug up and re-installed for $4k. I was then offered a same day promotional discount if I signed the contract the same night. I chose to get a second opinion.



Second opinion waterproofer said I did not need a new system and recommended I get a handyman to make a few repairs. They even pointed out issues Aquaguard did not notice that contributed to the issue (also fixable by a handyman).



I received a call from Aquaguard requesting to come out again with their specialist (another salesman). I said ok, because I thought this person was an engineer (could truly have been my misunderstanding). The second sales agent who came out said the same thing about re-doing the drain system, and even getting another i-beam installed and told me I should use Aquaguard's structural engineer. After being worried by this second consultation I called a structural engineer not associated with Aquaguard who confirmed that the fixes I needed for my basement was not another french drain or i-beam, but were simple handy-man fixes.



I feel the sales people at Aquaguard, although cordial, put too much pressure on selling, and I would not use them if I have any future basement problems. It makes me feel uncomfortable that I would be pressured into something that I really did not need.

Was this Review helpful to you?0
D
dirks6109

07/22/09

Provided by YP.com
review count1photo count0
Very Satisfied Customer

We have been experiencing water in our basement for many years. Once we saved the funds to take care of the problem and remodel the basement we called several companies. Many did not tell us what was going on they either gave us a quick price or told us how bad compnay A or B were. The rep from Aquaguard did a very good job at telling us about our problem and the different ways to correct the problem. The crew was very nice and answered all of our questions. The system has been working for 2 years and we have had zero problems. Our son lives in the basement and we have been dry.



Thanks Aquaguard for a dry basement. I would refer them to all who has water in their basement



Thanks



Mr and Mrs Jenkins

Was this Review helpful to you?0
anonymous

04/17/09

Very clean work, delivered what was promised without changes. Yes I would refer them to others

Was this Review helpful to you?0
D
dirksman098

02/23/09

review count1photo count0

i.eI am writing this letter to recognize the attention to detail and patience Aquaguard displayed at my home. I can honestly say that I feel very good about Aquaguard doing the work. Last night was the first night in a long time since a rain that I slept well knowing that my basement will not flood. I told my wife that I do not know what I am going to do on vacation this spring and summer knowing our home is safe from torrential downpours. I cannot begin to tell you how many days I have looked out of the window at work and my stomach became upset looking at the buckets of rain, knowing I had work to do when I got home.Aquaguard left no stone unturned when installing their drainage system; their workers left my home neat and reviewed the system in detail. I highly recommend Aquaguard to anyone who desires to have a dry basement by a quality company.., A local favorite, or highly recommended because

Was this Review helpful to you?0
L
lbanzak

09/11/08

Provided by YP.com
review count1photo count0
Outstanding customer service

Have been dry for 5 years and Aquaguard was the one that help us with this problem. They have always been very responsive to all of our questions and did an outstanding job. Our neighbors had work done by another company and we were amaze by the way they left their home, very dirty. The workers from Aquaguard left our basement cleaner than when they entered our home. Thanks Nick and his crew and our inspector JR. They are all excellent workers!

Was this Review helpful to you?0
S
smithge616

06/16/08

Provided by YP.com
review count1photo count0
Aquaguard doesn't standby its promises

Aquaguard put in a system and guaranteed that it would resolve the leaks in my basement. Several thousand dollars later, the first time it rained I had leaks in the same locations they guaranteed were fixed.



Now I can't get anyone to return my calls and the check has been cashed. Considering going to court to at least attempt to recover some of my losses.

claimed iconBusiness Response02/27/2009

We warranty all of our work and always return phone calls. We would like to have the name and contact number for this customer so we can satisfy their concerns.

This listing has been claimed by a business representative.
Was this Review helpful to you?0
O
osu1964

06/06/08

Provided by YP.com
review count1photo count0
Still wet and no response

Aquaguard installed a drainage system and sump pump and guaranteed the system would not leak. One week after installation a storm came through and the basement leaked in the same locations it leaked before.



I called Aquaguard to report the problem and was told that I would be called back by a manager to address the issue the next day. No call. At the end of the day I called again and was told a manager would contact me the following day. Again, no call. The third time I called, I was told that someone would get to me next week sometime... In the meantime, my finished basement is still wet and if it rains again...



At this point I'm losing confidence and patience. I understand they may be busy, but if they are not going to take care of existing customers by at least calling back to schedule an on-site assessment, I would NOT recommend this company to anyone looking for a basement waterproofing company.

claimed iconBusiness Response02/27/2009

Thanks for your response. We have a full time service department that responds to each call. if you could contact us since we don't know who you are, we would be happy to satisfy any concern you may have. Please contact us at 301-595-9670 Thanks

This listing has been claimed by a business representative.
Was this Review helpful to you?0
A
amueller

12/05/07

Provided by YP.com
review count1photo count0
Dry basement!

Very pleased with all aspects of the waterproofing job Aquaguard did at our home. My basement is able to be used again! The workers got to our house early and worked throughout the day. Very happy with everything they did and will refer them to everyone I know.



Thanks for a job well done.

Was this Review helpful to you?0
D
dgdhejsj

07/22/07

review count1photo count0

Outstanding service from beginning to end. When I call Aquaguard we received a pleasant courteous voice that put us through to the scheduling manager. They sent out a top-notch field inspector who gave us the options to fix our water problem and provided us with a lifetime warranty. The crew that came out echoed what the field inspector said and treated our home like it was their own. The crew foreman walked around with us explaining everything they were going to do, they were the hardest working group we ever saw. The are an A+ organization and thank you for a dry basement!

Was this Review helpful to you?0
DETAILS

As Seen on CNBC and the Nightly News Report

"The Trusted Name in Waterproofing and Foundation"
General Info
Aquaguard Waterproofing is a basement repair company that celebrated its 20th anniversary in 2010. We can handle all types of foundation repair with an emphasis on customer satisfaction. We are one of the areas only certified waterproofing companies by the NAWSRC and are consultants to most builders, engineers and architects. Aquaguard offer free, no hassle inspections and estimates. Call us today. We appeciate, in advance, the trust you put in Aquaguard Waterproofing -Hence our slogan "The Trusted Name in Waterproofing"
Extra Phones

Phone: 410-740-2156

Fax: 301-595-2586

TollFree: 800-784-9913

Hours
Regular Hours
Mon - Thu:
Fri:
Sat:
SunClosed
Category
Waterproofing Contractors
Services/Products
  • Lifetime Warranties
  • Drainage Systems
  • Waterproofing & Sealing
  • Concrete Repairs
  • Basement Waterproofing Products
Payment Options
Brands
Commercial, Residential
Location

waterproofing basements

Sump pumps and battery back-up pumps

Excavations - french drains

Amenities

BBB,Same As Cash,State-Of-The-Art Drainage Systems,12 Months,DC # 521698064,Certified Nawsrc,Certified Egress Window Installer,Basement Problems,6 Months Same As Cash,12 Months Same As Cash

Accreditation

Mhic # 38760

Licensed & Insured

NAWSRC, BBB member, NARI, Certified Waterproofer

Bbb

Associations

NAWSRC - NARI - Basement Health Association

Other Information

Services: Lifetime Warranties, Drainage Systems, Waterproofing & Sealing, Concrete Repairs

Provided by
Data provided by one or more of the following: DexYP, Data Axle, Yext.