I TOOK MY CAR IN FOR FOUR TIRES AND THE TIRE MONITORING VALCE STEM GOT BROKE, WHEN I ASKED AT THE STORE WHAT HAPPENED THE SALESMEN TOLD ME THAT IT BROKE BECAUSE I DID NOT HAVE A VALVE CAP ON THAT STEM. I COMPLAINED AT THE STORE AND GOT NOWHERE, SO I WENT TO THE CORPORATE WEBSITE AND EMAILED THEIR CUSTOMER SERVICE AND HAD A GOOD EXPERIENCE WITH THEM THEY REPLACED THE BROKEN PART. THE SALEMEN CHRIS HAD A BAD ATTITUDE WHEN WE DROPPED THE CAR OFF AND THAT CARRIED OVER TO WHEN WE PICKED UP THE CAR, MY WIFE WENT IN TO PICK UP OUR VEHICLE AND THE SALESMEN CHRIS STARTED TO ARGUE WITH HER ABOUT HOW IT WAS NOT NTB'S FAULT. NTB AS A COMPANY WAS WONDERFUL TO DEAL WITH , THIS LOCATION I WOULD NOT RECOMMEND.

I bought 4 tires in April and developed a problem with a lug nut and the alloy wheel. The manager Harry Morrison had my car towed to the shop and repaired all the wheel lug nuts and towing at no charge and with no arguments. I will be a return customer and reccomend them for top quality work.