Don't use them. I called because of a lockout issue in my company, and they were extremely busy. I found another that could accomodate my company and cancelled the order with Bass. Someone came out 3 days later anyway.. When we told him that we had cancelled the order DAYS ago he assured us that we wouldn't be charged and asked us to sign his work form. I called them to confirm we wouldn't charged and they said we wouldn't be. I just received a BILL in the mail from them for a service they DID NOT do. When I called to see why we were we charged, the gentleman I spoke to was extremely rude and although at the conclusion of the call they cancelled the invoice, I will never use them for this business again. Very disappointed with their customer service...