09-21-2012 - So as you may have read from my previous review from a year or so ago I was pretty unhappy. I figured I would state my opinion clearly with my review and move on with my life.

Quite a few months later after my experience I received an email from the new manager of the clinic stating that she wanted to speak with me about my experience with them and see what she could do to make amends for the poor service.

I sat on the email for a month or so because I really didn't know if I wanted to deal with it again or not.

I eventually emailed back and decided I would be willing to hear them out as I was obviously willing to leave a bad review and if they are willing to make it right I should give them the opportunity.

Over the course of the last two or three months (I have a full schedule AND live in Gresham now) things have gone swimmingly.

I came in for my appointment and was met promptly and my appointment started. Met with everyone in the office and they were friendly as usual and apologetic about my previous experience. I was examined for my current prescription, fitted for contact lenses, and they discussed at length on how to care for my lenses, my contact case, and why they last or dont last a long time based on each persons eyes. I was again apologised to and we looked at frames. I picked out a pair I liked, but didn't like the color so Jessica ordered three other colors to see which ones I would like. They gave me two pairs of contact lenses, a bunch of solutions to try out, and said they would call me when my frames came in.

When the frames came in they called me and emailed me to let me know, I swung by to check them out and picked out the pair I wanted. They offered me lenses for my sunglasses frames and I left them with the clinic.

I have not picked up my glasses yet from the clinic, but I am confident I will be pleased. They have impressed me with their service and willingness to go above and beyond to make an unhappy customer feel like they just won a trip to Disneyland. Everything I have recieved from them thus far has been at no charge to me. The only complaint I have is that more businesses out there don't adopt a policy of trying to make bad experiences into great experiences. Its been a hard year for me and my family and their generosity has gone a long way to making a really bad section of this year have a smiley face sticker on it.

You made a never again customer into a never gonna leave customer.