I left a bad review a couple weeks ago because of the frustration with not having any work done on my truck when I had an appointment. But Richie Sibley reached out to me to make it right . I want to thank Ritchie and Mr Calvin for going above and beyond what they needed to . I will always bring my business to Royal because of these 2 gentlemen.

These people make it easy to buy a car. They send you cookies and cards afterward and get you feeling great about their dealership. Then, the moment you get an odd sound in your vehicle, you have to beg and plead for an appointment. Then, you have to just show up and agree to pay the first day of a rental because the sound has now gotten so bad, you're worried about driving the car but they still don't have a loaner. Then, they take 10 days to do a four hour job, because they ignore everything you told them on your first consultation. Eventually, they find the problem (which stems from the fact that the splash guard wasn't properly fastened to the car, a fact they knew when you took it in). Then, they shaft you with the bill for repairs and stick you with the rental car bill--even though the car is brand new and still under warranty! I blame GMC for being a company that doesn't stand by its car buyers, but I also blame Capitol Buick for not covering the costs and making this right, especially for a brand new customer who has to buy a new car every year for work. Never again.