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Beware: Very Unprofessional Agent

The agent, Mary Nate, is the most unprofessional agent I have ever experienced. We have been trying to order health insurance for our business and employees through her for the last two months. She gives you little support in navigating the differences in the various policies and insurance companies, probably because she does not know herself. We often found ourselves calling or visiting the website of the insurance companies to understand the differences. Keep in mind she makes a commission on our purchase and should be involved in helping us make a decision.
Once we decided on a policy and insurance company, we purchased a policy and gave her payment for it. A few days later she contacts us stating that the price is more than 50% more than she quoted us! This happened twice with both quotes not being anywhere close to actual costs. After some investigation, we learned that she was not actually checking with the underwriter first before giving us quotes. Another agent we spoke to gave us accurate quotes up front. Our third quote from her was not only much more expensive but we also realized that the demographics of the people covered were not even correct. When I asked her about it, she blamed it on the insurance underwriter. After a phone call to the insurance company, we learned that it was actually Mary Nate who submitted the information incorrectly. She also replied to my requests to make sure all quotes are accurate and verified by the underwriter before submitting them to us with a very rude email. The only thing she seems to be good at is coming up with excuses. I suggest no one use her services. You can only imagine how bad her service is after the sale when it’s this bad before she has been paid.

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General Info
Since 1982, our family-owned insurance agency has been serving the needs of Austin with our personalized customer service touch for all your insurance needs. We specialize in both commercial and residential insurance of all types! Our services include life, health, group and auto insurance, disability, and medicare. We sit down with each of our clients to better understand their needs and our experts will help advise you through the process for the best plan. Once a part of the Nate & Associates family, you are our priority! Give us a call today to book an appointment to see how we can help you!
Extra Phones

Fax: 512-233-5385

Regular HoursM-F 9am-5pm, Sa-Su Closed (No walk ins)
Insurance, Auto Insurance, Group Insurance, Health Insurance, Homeowners Insurance, Life Insurance, Workers Compensation & Disability Insurance
Payment Options
East Oak Hill, Oak Hill
Provided by
Data provided by one or more of the following: DexYP, Data Axle, Yext.