Embassy Suites by Hilton Austin Downtown South Congress

These people are awful. I had a confirmed reservation and called to say I would be arriving late. They said OK. When I arrived I learned I had been cancelled at 9:00 pm. They said the "fine print" said this was OK even though I had called for late check in approval! They were rude, disinterested and could not care less that I am 78, was alone in a new city and had called for late check in. PS the main lobby was cluttered and looked like it needed a sweep big time. Never got a chance to look at a room.