HORRIBLE CUSTOMER SERVICE. Buyer Beware!!!!! Bought a defective Smok mod 67 days ago, brought it in to show them that it smokes when you put the batteries in. They confirmed it was defective, but refused to honor the 6 month warranty that comes with the product. They first offered 50% off of a new one but quickly changed it to only 35% so they don't "go broke." You're better off buying through an established retailer, these people are crooks.