Kinda surprising this place is even still open. Who owns the place ? Clearly they never step foot in it. Needs a serious managerial shake-up.

I was in your shop today for lunch with my family. I was whole heartedly dissappointed when I waited 50 minutes for a ham italian. I watched as others who placed their orders after me were served with promptness. I have no intention of visiting your shop again. I shared my experience with the other patrons as I was waiting. I hope they had better luck than I did.