I called to schedule a ride at 9 for 9:45-10 I told them my boyfriend gets out of work at 10. Then my boyfriend called me and told me he might be a few minutes late so I called to tell them to be there for 10 this was at 9:30 and they were already there... then because the cab driver had to wait until 10 which if he had left at 9:45 like I said he would have been there right for 10 I wasn't going to schedule it for 10 and have him have to wait so they tried to charge him 13$ for a 7$ cab ride so he got out on the bridge and the cab slammed on his breaks and almost got rear-ended when he gets home I called to complain and the guy hung up on me!!! NEVER WILL I EVER USE THEM AGAIN OR RECOMEND PEOPLE TO THEM NO NEED TO BE SO RUDE ON THE PHONE AND HANG UP AND YELL AT ME SAYING THAT YOU ARE THE MANAGER WHEN I ASKED NICELY TO TALK TO THE MANAGER!!!