Trio Shoe Service

Buckhead Commons, 3145 Peachtree Rd # 117, Atlanta, GA 30305

This place is THE WORST! I had a pair of shoes that I wasn't ready to get rid of which had scuff marks on them. I googled shoe repair places to get them buffed out/repaired and Trio Shoe Service was one of the places that displayed. Another place also displayed called Santana creative located at 3535 Peachtree Rd Ne, ste 510 Atlanta, Ga 30326. Since Santana's was a little bit more expensive, I chose to take them to Trio. The experience taking my shoes there wasn't that bad. The guy who accepted my shoes was actually really nice. It was when I called to see if my shoes were ready, is where the problem came in. When I first brought my shoes in, the guy told me that my shoes MIGHT be ready within three or four days. He handed me a receipt that said "WE WILL CALL YOU WHEN THIS ITEM IS READY". Due to my busy work schedule, time got away from me. A week and a half, almost two weeks went by and no hear from Trio. I then called to explain that I dropped my shoes off however never heard back from anyone. The lady who answered the phone was sooo rude to me. She stated, "Ma'am we do not do call backs!" with MAJOR attitude and I then said, " Well ma'am how am I to know when my shoes are ready?" her response was, "We can't possibly call every customer back. We are too busy, but anyway your shoes are ready so come and get them." I WILL NEVER GO back to this God awful place AGAIN. Talk about customer service.. This place has no idea what it means. If you want your money's worth go to Santana Creative. It is a much better atmosphere and their customer service is SUPERB!