My agent was Cailia, `agent` because you can't see an actual attorney. She's 2 out of 10 knowledgeable on immigration laws. Her English isn't so good too, She will ask you `again please` twice for almost every question/sentence you say. Immigration doesn't accept a mistake. These people has no idea of what they are doing. They are incompetent. First of all you will not see a lawyer, there's no way you can sea the actual attorney, an assistance will talk to you. She or he will probably be Korean, meaning communication will go down the toilet. The most annoying part was when I ask something she stands up and goes to lawyers office and ask him/her then come and tell us lawyer's answer on that question. I don't know why not seeing the lawyer instead! Cailia can hang up the phone on you if you ask to many questions.(she did!), pay money, if you want to hire them, because they will not tell you about a retainer fee and won't refund your money. I am thinking about suing her right now! Walter