They installed my new unit incorrectly and when they came back out to fix it they just made it worst by lazy work. The picture below is there idea of fixing the problem ... Cutting a hole in the front panel and a little tape over a brand new unit. This line is your freon line if it breaks it could kill everyone in the house or apartment . this line should be ran with the rest into the unit with a protected barrier , not next to jagged edges in a small space.... They do this on multiple installs for me. I had to hire AC techs to come figure out these issues thank goodness I found help. I can only imagine who else is getting work done like this. Ive been doing buisness with them for little over a year now and most every person that worked for the company at that time doesent anymore ... Hmmm bad employees or bad boss one of the two ... Most likely both