Agreed on pool heater install with employee named Noee and they never showed for the appointment and never even called. I made it clear we needed it done before a big party or else I needed to use a different company! Noee said no problem, I rescheduled and can you believe they didn't show AGAIN!!!! No call AGAIN!! Ridiculous. I have since left messages for not only Noee but 2 other employees and have never received a call back. Took off work for both appts and they were a no show both times! Called today and could not reach a live person at all 7 extensions. Terrible service! By the way, they installed our pool 12 years ago and on the first day of install they cracked our newly poured concrete driveway in half and refused to repair it! It was a $70,000 pool and they would not do a $600 repair!!! BEWARE! They take your money but follow up or service is terrible! I don't see how they are still in business!!!

I have been doing business with companies for many years and this THE WORST I HAVE EVER BEEN TREATED by an employee and owner of a company - EVER! After complaining to Sarah about messing up my order she told me that she had been "bending over backwards" to help me and that I had incorrectly told her in the first place what parts I needed. She told me that she didn't care now if I ever got the parts and that in fact she would call and cancel the rest of the parts so that I didn't get them! The owner then told me that he didn't want to get in the middle of this and that they were not making any money on my order anyway "they were just ordering the parts for me as a FAVOR". This is the worst example of customer service I have ever witnessed or been part of - and quite frankly I am surprised this company is still in business with that arrogant, self-righteous attitude. I would never recommend this company and I will never be a customer of theirs again.