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Unfortunately in Arab this is the only power company available to its residents. They are able to do whatever they want and do not help their customers. If you are having a hard time one month with your bill, they don't care. They will cut you power off for ten dollars with a reconnection fee of 50.00. Trees growing in power lines and causing interruptions in service, they do nothing about. I am very happy to be leaving Arab in the next six months. I have never seen a power company behave so badly towards it customers.
Yes they need an emergency number it is 10 o'clock our power is out and no one knows...... Get an emergency number....