I bought a beta fish last weekend. I bought the fish back , Unfortunately didn't had the receipt , the cashier told me that they can't do anything without a receipt! Maybe so! But I been buying from them for a long time and I can't believe that they are willing to loose customers because they are to lazy that look it out in their files. I also feel that they could have tried to help me with the issue and maybe give me other alternatives to compensate that 20 dollars that I spent and the fish

They also offer here grooming services and the staffs are so nice. They took good care of my shitzu.

I recently rescued a baby duck and I have been feeding her bugs. I went to the local Petco and bought some mealworms. I didn’t think too much of what they looked like because I’ve never had any basis for comparison. A few days later I found myself closer to a PetSmart and bought their mealworms. The difference was night and day. Petco had WAY better mealworms. They were all moving with full life and had a healthy golden color to them. The next time I went to Petco I wanted to try out some crickets for my duck to eat. A few moments after walking through the door I was approached by a Petco associate and was asked if I needed help with anything today. I told her I needed crickets and she led me to them. She kindly offered to provide some basic cricket needs to ensure their longevity. She then told me that I could continue shopping and she would have them ready for me at the checkout desk. I proceeded to buy the rest of what I needed and met her at the register. She was very professional and courteous. With this experience and their higher quality goods I will definitely make the Petco in Annandale the only pet store I go to. She was not the only one who was helpful though. When I went the very first time, to get my duck food, I asked someone a question that they didn’t know the answer to. They weren’t shy to ask a fellow employee for help to answer my question with haste. I’m glad this store is in my neighborhood.