DO NOT COME HERE FOR YOUR HONDA!! THEY ARE LIARS AND THIEVES!



I came to Hardin Honda after finding out my CRV needed a new heat shield for the catalytic converter. I ordered the part through this dealer and then had them do an estimate on how much it would be to switch out the parts. I was told by another popular car place they would do it for $40 in 40 min. which they did after I left Honda. Honda wanted to charge me $174 and would keep it for at least a full day and over night.



THAT IS JUST THE BEGINNING. When I went to leave I went to put the part that I ordered in my trunk. I then found that all of my belongings were no longer there. These are things I had in my car when I got there FOR SURE. I had a few things adding up to about $1500. All of which were hidden in my trunk under the shield that protects your things from being seen. The only reason they were in my car was because I was holding them for my fiance until his office was done being redone.



When I went to talk to the service men they were very rude. They told me that it was impossible and their guys wouldn't do that. They also told me they wouldn't even question the man who had it because he had been working there so long. In the mean time the main service manager said he was looking at the video tapes (30 minutes later) he came back and said the system is down he cant view it but will have the GM take a look from home (CONVENIENT?) not to mention what was he doing for that whole 30 minutes? When he returned and I was asking him questions he was looking at his phone and texting almost the entire time. Rude and odd. Who are you talking to?



Other fishy things:

-Car was there just for an estimate yet they took it ACROSS the street to be washed. Conveniently there are no cameras in the parking lot, street or car wash so this is where I believe my property was stolen.

- Manager/owner made up a fishy story on how maybe someone jumped over the fence opened my trunk and stole it (well why would a random person jump a fence in hopes there could be something in my trunk? Again they would have had to open the trunk to see the items)

- No one ever called me back the next day. I had to call and ask for the GM. The assistant Gm ended up calling me back. He was rude from the start. I will 110% admit I was angry and rude but don't I have the right to be? I have worked in retail and the customer is always right/ you never yell back at them. This man also told me he had my car on camera for the full hour and it wasn't until i said I'd be in the next day to watch the full tape that he told me well I don't have it on camera during any of the time it was out of the shop going across the street and through the car wash. ANOTHER GOOD POINT THAT THESE PEOPLE ARE LIARS!

-THE OWNER, GM AND ASSISTANT GM are all FAMILY so they are all covering each other when you try to talk to someone else.



There were a few other things that happened but I can't continue to go on. In the end these people did nothing for me and my stuff is gone. I can only hope the police do their part.



All i ever wanted from Honda was some sympathy or an "I'm so sorry this happened to you." but I never got that until I asked for it. I knew that I wouldn't get my stuff back but I needed someone to show that they were trying to help me or understand why I was upset. TRUST ME YOU DON"T GET THAT FROM THESE PEOPLE.



POOR CUSTOMER SERVICE WHILE DEALING WITH LIARS AND THIEVES!



I hope this helps anyone who is looking to go here.