I took my expensive watch here one time and the owner fixed it for FREE. He's so nice! Since then, I've taken all my clockwork here to be fixed and I've never been disappointed. I live around here and I've only heard good things in the last couple years.

Excellent experience. I purchased an engagement ring through them and didn't like the matching band. They were able to custom make a band that my wife absolutely loves! Honest, knowledgeable and great prices. I almost think the other negative reviews are their competition.

The WORST business I have ever had the misfortune of dealing with. I took in my grandparents antique cuckoo clock to be repaired. Dropped it off in August. I was told "4 weeks". Here we are in November, I finally get the call to pick it up. As he took it off the wall, I saw that the chains were bright silver. I asked why they were silver, he said they were acid washed. So the patina was totally gone. I never asked him to do that. Then he hands me the clock... IT WASN'T MY CLOCK. I told him it wasn't mine. At this point I'm furious. I'm afraid they have given my clock to someone else. The manager comes our and says "we will try to find it". I said, there is no trying here! I want my clock. He asks me for a picture of it! I said "considering both my grandparents are deceased and all the pictures have been dispersed among the family, it may take a while! “ then an Asian man comes up and points at me and says" This is your clock!! I remember!! It had a rabbit and a bird!! “ yes, you read correctly. This man was telling me that I'm wrong and the clock was mine. After threatening them with the cops and a lawyer, they started looking and my clock.. My grandparents clock was laying on the floor in pieces. I know their souls don't rest in this clock, but there is heavy sentimental value in it for me. I was disgusted to see how they treated it. I took all the pieces and left. This store is a joke and these people don't give fig about their customers.

This place has horrible service. It's one thing to mix up customers orders, but another to treat your customers like crap. If you make a mistake fix it. Don't tell the customer to shut up... Or decline to make things right by fixing the issue instead of putting it back together broken so we can take it somewhere else... The person in charged I talked to was a joke and handled it with an I don't care attitude. I don't recommend working with these people unless you want your stuff mixed up with another customers merchandise.

DO NOT use this company. They do not honor their verbal guarantees and the owner is very rude. Their repair work is not reliable. I had a stone fall out of a ring and another ring when the prongs were replaced they forgot to tighten it down. I took it in to fix that and they tightened it down crooked. One hit and I would be losing my diamond. Horrible.