Horrible customer service. Defective products. Rude employees. I went to this store today looking to purchase a drug screening kit. The sales agent who was nice through the sale even boasted about how a lot of local cops come in and use the same product. (a tip to local police, don't buy your products here because your privacy is not respected.He even went as far as dropping a couple names. So be careful) regardless we took the product home and the temp gauge was not working. It had not even been half an hour since we purchased it that we called back and let him know what's wrong. The kid was rude, talked over me, insulted my significant other, and hung up the phone. I understand that the return policy states there are no returns, we were just looking to exchange it. Even if that wasn't possible, I would have been fine and understood but it was no excuse for the employees attitude and behavior. I would never shop here again or recommend this place to any friends. In fact, I will be campaigning as much as I can to deter any business to this store as well as registering a complaint with the better business bureau, as well as the attorney general. Save yourself the aggravation and go to excape right up the street or any other store of its kind.