UPDATE ON ORIGINAL REVIEW:

We ended up calling the customer service for all of Goodyear and they were excellent. They did not accuse us of anything and they were very helpful. Goodyear overall deserves 5 stars in my book, however, I would caution anyone who goes to the Akron branch to really pay attention to what they do .............................................................................................................................................................................



ORIGINAL REVIEW:

I am so not happy with Goodyear right now. We payed for 4 new tires for Chris' car a week ago and now he has a flat tire and we apparently don't have the roadside hazard warranty. What makes me even more angry is that the sales associate is telling us both that he asked us and somehow we both denied it (which we would never do). And he is the only one between the three of us who remembers that part of the conversation? I don't think so! But apparently the other people who work there (who weren't even in the room then, mind you) also say that Chris denied it. So now on top of the ridiculous amount we paid for the tires in the first place we have to pay for half of the new one. And then get the warranty for all 4. This could have all been avoided if they had actually asked us about the warranty and then had us initial next to it when we supposedly denied it. 1. Don't look me in the face and call me a liar. 2. Goodyear will never have my business again.