As a long-term Ada resident and believer of shopping local, I went out of my way to use Godwin to repair my lawnmower and snowblower. I called ahead of time to verify how long it would take for the work (as the grass was growing!), they indicated 4 days.



Each week that passed I grew more concerned. I didn't hear from them, so I called. Each time I called, they indicated it would be done within a few days. I requested that before they worked on my equipment, that they call with a quote - that never happened.



After a month without a mower and no outgoing calls from them to me, I finally made an in-person visit. When I got there, repairs had been done, but at an incredible rate. What was originally ball-parked to be a $35 repair, my bill came to over $200. What a surprise, given that they agreed to call with a price before doing any work.



As I read the other reviews that this is a 'local' place, I wonder how they can treat customers this way and remain in business. Yes, the the employees are nice, but to be honest, I'm not a customer because they are nice - I am there because they fulfill the commitments they make. Honest prices and realistic lead times are critical to my loyalty as a customer, to which they fall far short of.



My expectations of a local business like Godwin should at least be equal to that of a big box store if not exceed. In this case, they fall far short of minimum expectations.

First of all, I'd like to say that Godwin Hardware in Ada has always been very helpful to me. Last weekend, I realized that I needed to make a last minute adjustment to a marching drum for a wedding I was performing in. The part I needed to stabilize the drum on my leg is no longer made. After a disastrous rehearsal, I knew I needed this part. I flew into Godwin Ada less than 4 hours before the wedding in a panic and they helped me out. (UNDERSTATEMENT.) I showed a picture of the drum part and described how it was to be used. After thinking a moment, the gentleman (that is always helpful) starting pulling pieces, describing options, and worked out a game plan for us. He even cut the metal for me as I did not own the tool to cut it. All of this for $12.88 and they wouldn't accept a higher payment despite my request. Godwin saved the day and my friend's wedding march. Really. Not exaggerating. It would have been a train wreck without that part. THANK YOU!!!