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10/13/16

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What began as a positive experience just became progressively worse. Last Spring, I developed an abscess tooth. I was happy that Aspen would see me the same day. I went in, had an exam, and was talked into a root canal and crown. I was given a reasonable price and a date for the procedure. I signed an agreement to pay approximately $1,200, after insurance, for the WHOLE process. I asked several times, if I would owe any more, and was told no. Well... when I went to have the root canal done, this other dentist wasn't sure if the tooth needed a root canal, but talked me into it for preventative reasons. Then came the temporary crown that fell out as soon as I got home. While fitting me for the crown, the dentist shaved the enamel down on the healthy adjacent tooth, which I didn't know about until I went to a new dentist. How could the new dentist see this? BECAUSE the "permanent" crown broke within the first week! They did offer to replace it for free, but there was NO WAY I was going through that process at Aspen again. A few weeks later, I received a separate bill for over $800 for money they said insurance would cover, but didn't. I think it is a scam. They had this $800 listed on the original agreement as an "insurance benefit," as opposed to "insurance discount." Never once did they tell me that that $800 was not guaranteed. If I had known that this less than satisfactory experience would have cost me over $2,000, I NEVER would have gotten it without a 2nd opinion. Shady estimate/business practices, and poor quality dentistry. AVOID!

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DETAILS

Currently Open for Routine and Emergency Care

General Info
Aspen Dental in West Haven, CT is open for all appointment types. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, clean care environment for all their dental needs. We offer a wide range of dental and denture services with skilled lab technicians that hand-craft, high-quality dentures. Book an appointment online or call anytime Monday-Friday 6:30am-11pm, Saturday 7am-9pm, or Sunday 7:30am-5:30pm EST.
Extra Phones

Fax: 203-795-4769

TollFree: 855-946-0705

Hours
Regular Hours
Mon - Tue:
Wed:
Thu:
Fri:
Social Links
Categories
Oral & Maxillofacial Surgery, Cosmetic Dentistry, Dental Clinics, Dental Hygienists, Dentists, Implant Dentistry, Orthodontists, Prosthodontists & Denture Centers
Services/Products
    Cosmetic DentistryFillingsEmergency Dental CareCrowns & BridgesCheck-UpsOral SurgeryGum DiseaseTeeth WhiteningDenture Repair & ReliningRoot CanalsDenture Replacement
    Cosmetic DentistryFillingsEmergency Dental CareCrowns & BridgesCheck-UpsOral SurgeryGum DiseaseTeeth Whitening (limited locations)Denture ReplacementDenture Repair & ReliningRoot Canals
Payment Options
Brands
Oral Health America
Location
Our office is open and offers a wide range of dental and denture services with skilled lab technicians that hand-craft, high-quality dentures.
Data provided by one or more of the following: Thryv, Data Axle, Yext.