It was easy to schedule a repair from their webpage. The visit was confirmed several days before and Eric called when he was 15 minutes away. I had provided the model number in advance and Eric had all the parts he might need. He was fast and efficient. The cost was very reasonable. Sixth Sense is in my contact list for a good reason. I will gladly recommend them now and in the future. With the cost of new appliances, I will not hesitate to call on them again.