i.e., A local favorite, or I made an appointment for 3:30 today. At 3:55 I called to see if there was a problem and if there was, why no one contacted me. I had to leave a message even though there were people in the office. I received a phone call from Mr. Ed Bennis himself, at first I thought everything was going to be fine. I was wrong as Mr Bennis went off on me, making excuses to why they were running late. He didn't even explain why there was not a courtesy call (as good business practices would dictate as well as common courtesy). He went on to say and I quote, "I have been in business for 30 years without people like you" and hung up the phone. I was going to give this company my hard earned dollars and he said he doesn't deal with PEOPLE LIKE ME. He was rude, ignorant and I still don't know who people like me meant. I am your average, hard working 50+ year old man who has worked all my life and myself or other customers do not deserve to be spoken to or grouped into some lower class of people Ed Bennis thinks I am. I called back and again Mr. Bennis didn't have the guts to even talk to me, however I cancelled the job. Please be careful that you don't get Mr. Hyde instead of Dr. Jekyll. A very bad experience, so glad they didn't come out as I don't know what would happen. I am writing this so hopefully anyone isn't subjected to the insults, categorizing and hateful comments Ed Bennis uses when speaking to potential customers. A horrible as well as frightening experience....highly recommended because

2 hours late. Show's disrespect to their customer's. Not even a call to say they would be delayed.

I have used these people for years on inspections and concerns. As a realtor, I need to be able to trust my contractors when they tell me work needs to be done at a client's property in order to issue a clear cert. Ed and his staff have NEVER told me something was needed when it wasn't and when repairs were needed, this company did them at a fair price, came when they were supposed to! Love them!

Thanks to Eric and the Bennis Chimney team for excellent courteous service. I will use this company again based on a thorough cleaning, inspection and several helpful hints. All the service and information I hoped for with no hype, hassle or "up-selling"!

As a Heating Pro when I find chimney's that needs cleaning or repair I send my customers to Bennis...they all have been happy with my recomendation. That makes me happy knowing that I can refer someone that will take good care of my customers.