My experience with Roto-Rooter could not have been worse. Not only were they careless (e.g., significant collateral damage) but they were non-responsive (e.g., did not return to finish work or pickup equipment). In addition, their invoice did not reflect actual work completed, which resulted in almost $4,000 in extra charges (e.g., charged for a dumpster, additional air movers and dehumidifiers, door/floor/baseboard removal that did not occur). When the issue was raised with the General Manager, I was threatened with a lien on my home.

I would highly suggest exploring other clean-up options as there are other better, more professional options. I repeat, do not use this Roto-Rooter location unless you want to end up being taken advantage of and left with more misery than you started with.

i have used them twice recently. Great service, fast work. Best part is they are open 24-7 and dont kill you because you called at 10 p.m.

Tony the plumber was not only efficient but extremely informative about the plumbing in my house. He answered every question i threw at him not only about roto-rooter products but about plumbing in general. For example, I had no idea how important good plumbing is to the health concerns of people in residences or office buildings. He pointed out how pipes that are well taken care of can prevent gas leaks from entering the home or the office. Overall, Tony's an outstanding plumber and valuable employee to the roto-rooter corporation.

The plumber came out within an hour of my call and was able to figure out the issue pretty quickly - a block in our main line to the septic. He did a great job, fixed the problem quickly. However, the cost was high for the amount of time that he was here and the work he did.

I woke up to find water and toilet paper (gross) on my front walkway. We clearly had a back up that needed immediate attention and I called Roto-Rooter. Within minutes, we had a representative on the telephone and assurances that someone was in the area and would be there within the hour. Sure enough, the truck pulled in an hour later and immediately began working on our pipes to clear the horrifying clog that created the mess (literally) on the walkway. The repair man stayed until I was sure that I could run the facets, flush the toilets and wash the clothes without any further mess! Thanks for the professional work. Highly recommended.

Called them on Sun 7/3/2011 due to a problem with my water heater. The service tech arrived within a few hours and fixed it, checked a few extra things to make sure the water heater operated safely and gave me some tips for some other project in the house I am thinking about. I would recommend them any time.

Two days ago (5-23-2011) I had a leak in my kitchen that was coming from the bathroom upstairs and needed a plumber ASAP! I went online and looked up local plumbers and found Roto-Rooter, I filled out a questioner to get a quote and within minutes I got a call from them to schedule an in home free consultation. Two hours later a service technician named Matt (#2542) came to the house and thoroughly explained what the problem was. Matt repaired the worn parts and made recommendations that would prevent future leakage. Roto-Rooters was reliable and provided exceptional service!

Had an urgent toilet back up at night and Matt, the plumber came and explained everything to me and was able to clear the clog. There were no hidden costs and he was very courteous and said that if I have any issues just call back. Had a rare experience without any hidden costs, agendas and kind plumber!

on 01/14/10, ROTO ROOTER identified and resolved a water backup in my basement shower. They cleaned the sewar pump and were honest in their recommendations. i will definitely call upon ROTO ROOTER to replace my sewar pump. Thanks to Tony.

Fast,repsonsive service within an hour of call ing about my clogged sewer drain pipe

Both Leka and Angel were professional, knowledgeable and curteous. I would be happy to have either of them back again should I need service in the future.

We have used Roto-Rooter several times in the past and they have always provided us with exceptional service. On this call we had all the drains for our rain gutters unclogged & cleaned. Luis Torres # 920 the plumber who made the service call was very good at his job and extremely professional.

Contacted Roto-Rooter for help with a clogged bathtub drain. The response was immediate! Vinny came to our home at exactly the promised time, assessed the situation accurately - I felt he was very honest regarding what needed to be done (as opposed to the last plummer we had, and completed the work quickly, neatly, and professionally.

I thought this type of old-fashioned, jprofessional service was a thing of the past, so we are very pleased.



I would highly recommend Vinny and the Mamaroneck group to anyone. I will call them for all of my plumbing needs in the future!