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      REVIEW SUMMARY

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      1
      1 Reviews
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      First-classBetter than mostAbout what I expectedNot the worst...Disappointing
      C
      Chris U.

      04/03/14

      Provided by YP.com
      review count1photo count0
      Purchased a set of tires from ...

      Purchased a set of tires from TireRack and had them drop-shipped to this Firestone location for installation. When I dropped off the car I asked them to also fill up the spare tire. Installation was done a few hours later and I picked up the car. As an aside, they do try to upsell you which is rather annoying.



      When I got home I noticed that the cover on the spare tire (mounted to the back of the car) was missing. When I called the manager, he claimed that there was no cover when I dropped off the car and basically sent me on my way with a "Too bad." I suspect that they broke the cover when they took it off to inflate the spare, but since I have no proof this is a "I say, they say" situation.



      So basically my advice is to not go to this store since they do not take ownership of their mistakes, but if you do feel that you must go there, take pictures from all sides of your vehicle so that you can document what and how you dropped off. Personally, I will not go back to this location.

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      anonymous

      06/25/10

      I chose this business to repair my car after a minor accident. I made over three trips to get the car repaired. They put extremely used parts on my car (more than 65% of the life of the part worn), did not secure pieces of the car back together, forgot to hook back up wiring for the auto computer so my dashboard lights were on. Even my insurance company was so fed up with them, they acknowledged their payment to them as a loss, and allowed me to go to another repair shop. Conviently located is the only positive thing about this business. But you will pay dearly.

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      DETAILS

      Whatever You Drive, Drive A Firestone

      General Info
      Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust - all of which add up to a total car care experience.
      Extra Phones

      Fax: 713-871-8133

      TollFree: 800-997-9115

      Call Us: 800-997-9115

      Hours
      Regular Hours
      Mon - Sat:
      Sun:
      Social Links
      Categories
      Automotive Tune Up Service, Auto Oil & Lube, Auto Repair & Service, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automobile Parts & Supplies, Brake Repair, Mufflers & Exhaust Systems, Tire Dealers, Wheel Alignment-Frame & Axle Servicing-Automotive
      Services/Products
      Tires, Batteries, Brakes, Oil Change, Alignment, A/C Service, Air Filters, Alternators, Auto Heating & Cooling Services, Brake Pads, Brake Services, Bridgestone Tires, Car Auto Batteries, Car Auto Inspections, Car Auto Maintenance, Car Auto Wiring, Climate Controls, Cooling System Parts, Disc Brakes, Engine Repair, Engine Services, Engine Tune-Up, Firestone Tires, Ignitions, Minor Repairs, Radiator Service, Radiators Repair Services, Rotors, Spark Plugs, Starters & Ignitions, Starting & Charging Services, Steering & Suspension Services, Tire Repair Services, Tires Service, Transmission Service, Tune-Ups, Vehicle Inspection, Vehicle Maintenance, Wheels, and All Other Auto Services. Call or visit us today!
      Payment Options
      Brands
      Firestone, Firestone Complete Auto Care, Firestone Fleet Care, Bridgestone, Tires Plus, Hibdon Tires Plus, Wheel Works
      Neighborhoods
      Great Uptown, Westside, Uptown-Galleria
      Other Link

      https://local.firestonecompleteautocare.com/texas/houston/5300-westheimer-rd/

      Other Email

      Other Information

      Emergency Service: No

      Express Maintenance: Yes

      Fleet Services: No

      Free Estimates: Yes

      Parts Available: No

      Rental Cars Available: No

      Road Side Assistance: No

      Shuttle Service: No

      Towing: No

      Wi-Fi: No

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      Data provided by one or more of the following: Thryv, Data Axle, Yext.