Hillsboro Vac And Sew went above and beyond to repair my industrial Juki sewing machine over night for me. They were so understanding that this machine is how I make my livelihood and did everything they could to get it back to me by the next day. This included having a part machined for me so I didn't have to wait while a part was ordered in. This is not the first time they have bailed me out and kept me working. Top notch service!!! Thank you!

I give this store an F in communication and customer service. I went here for a replacement drive belt for my vacuum. Without asking what brand or model, they sold me a similar-looking belt. I assumed they knew what they were doing so I tried it. When it didn't fit I returned it for another one. The second one didn't fit either. Finally I asked if they wanted to know the make and model. Once they had that information, they discovered they had to order it and said it should be a couple of weeks. When I hadn't heard after two weeks, I checked in and was told it was back ordered. I don't know how long they were going to wait to share that information with me. This went on for a while until TWO MONTHS later I went in to get my money back and cancel the order. I received no apology, just 'Yeah I don't think that ever came in...'

I bought a used sewing machine from them and they gave me a one year warranty on it even tho it is used. I also bought a used vacuum and it also came with a one year warranty. When I had to bring the vacuum in due to a loose hose (kept coming off while vacuuming) they fixed it right away. They have always been helpful and professional. I highly recommend!