I feel that this company can not handle clients who are actively engaged in their account. Every time I called to speak to my escrow agent, I was screened. Paperwork requests were unclear, and if a document was incorrect, they never informed me of my error. I'm not exactly sure if/when they would have told me I had the wire form was wrong. I had to call and verify receipt. Perhaps my expectations were too high in expecting some friendly customer service as opposed to condescending conversations. If I ever buy/sell another house, I WILL NOT use this escrow company. I encourage you to do your research prior to giving them your business.