Quick to sell us but as soon as we had a service issue they tried to put the boots right to us. We are retired and even though we took the full extended warranty they said we wouldn't be covered because we were outside of their "normal service coverage area" (38 miles away!) and would have to pay an additional charge to have someone come out. When we said we disagreed and nothing in the warranty contract stated that they said we should go else where to get fixed and hung up! Terrible attitudes, would never shop there again!