I have used them before and never had an issue, but my most recent experience was horrendous. I had scheduled an appointment for 8am, the first appointment of the day. I received a call about 10 minutes before they were scheduled to be here and was told my appointment was going to be postponed for an hour and a half...ok...I obliged only to have to call them at 9:30 to find out if they were still coming. I was then told they had to call the tech and let me know..ok...I got the call back telling me it would now be after 10 before they could be here...I thought this was highly unprofessional, considering I let them reschedule my first appt. only to have to chase them to find out when they were going to be here. I told the lady on the phone about this and she decided that would he a good time to argue with me, and try and explain how the "service" industry works. I have never dealt with someone who had worse customer service skills.

Great service department, but sales stinks. We have always received prompt and excellent service to our HVAC system, and have no complaints. With their sales department, our experience was the opposite- two times in the past two years we called to have someone do an estimate, and we never ended up with an estimate either time. The first time, the salesman didn't show up for the appointment, and even after the office staff was made aware of this, no one ever came or called us back. The second time they said they were busy and would call us back the next week to schedule an appointment- never got a call. The total cost of these two jobs would have been $4-5K, so you'd think it would have been worth their time.