The arrangement was ordered for pick up at 9:00AM, which meant it should have been ready to go at 9:00AM. When we got to the store at 9:02AM, they were unable to find the order anywhere either because they either misplaced it or didn't even do it in the first place. Regardless, we were asked to wait 5-10 minutes, which was fine. We came back 20 minutes later, and the order was still not done and they were "packing" the order. All this time, people were coming in and out picking up their orders. We waited another 10 minutes for them to "pack" the order, and there was no "sorry for making you wait so long," just asked to sign the pick-up slip when the order was finally done. We asked for them to throw in a couple of balloons for having to make us wait for 30+ minutes for an order that was placed online with a set pick-up time that was not honored as a token of good customer service, but they simply refused and offered a free sample that anyone could ask for to try to get us out of the